Q:
Why does Mantelli Trailer Sales, Inc. have two Online Stores? A:
We want to offer our customers the Greatest selection of RV Parts
& Accessories that we can.
Q:
Are the online stores the same? A: No.
Q:
What is the differences between the stores? A:
MTSrv.com is our online Discount Warehouse. RVParts1.com is a mirror image
of our Parts & Accessory Catalog which features over 12,000
items.
Q:
Does Mantelli Trailer Sales, Inc. own and maintain these websites? A:
Yes, with the exception of the catalog at RVParts1.com we are the owners
and fully maintain these sites
Mantelli.com,
Mantelli.net,
MTSrv.com, MTSrv.net,
WNYRVShow.com,
RVLevelingBlocks.com
and
RVParts1.com
. The catalog section of RVParts1.com is a bolt-on website catalog
which is offered to us through a Major RV Parts & Accessories
Warehouse Distributor.
Q:
Are the policies the same at each website? A:
No. MTSrv.com use and relies on policies developed at our dealership.
RVParts1.com uses our Warehouse Distributors policies. NOTE:
You should visit both sites and read the policies to understand them
better.
Q:
Where are my orders shipped from? A:
If you purchase an item at MTSrv.com we ship your product from our store
or we may have the item drop shipped from a manufacturer. Products
purchased at RVParts1.com are shipped from our Warehouse Distributor's facilities,
located around the U.S.
Q:
If I have a problem with my order what should I do? A:
You should refer to the website you placed the order with. Contact and
return information is listed on the websites Policy Pages. However, if at
any time you feel a problem has not been handled properly please feel free
to email us at customerservice@mantelli.com
so that we can look into the matter further.
Q:
Is Mantelli Trailer Sales, Inc. notified of purchases made on RVParts1.com? A:
Yes, our Warehouse Distributor is in constant communication with us and
keeps us informed about all customer matters.
Q:
Which site should I purchase my products from? A:
We suggest visiting MTSrv.com first. At MTSrv.com we feature SALE items,
Power buys, Discounted products, Close-out items and all around lower
prices. If you can not find what your looking for there, then you should
visit RVParts1.com. We have over 12,000 items to choose from there. As
always, if you can not find an item at either site please call or email
us. We would be happy to try to locate the item you need.
Q:
If I purchase a product from RVParts1.com and then find it priced lower
at MTSrv.com what can I do? A: We
can not alter your purchases made at RVParts1.com because of our
Warehouse Distributor, however if it happens please let us know and we
will make some kind of adjustment on your next purchase at
MTSrv.com.
Mantelli Trailer Sales, Inc. - RVing ... Picture the Fun! - 5th Wheels, Travel Trailers, Tent Campers & Cargo Trailers
